MEMBERSHIP & POLICIES
Membership & Policy
Your agreement with Cloud9 Zouk & Lambada
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GENERAL TERMS
The most up to date information regarding classes, timetable, locations, prices, etc will be displayed on our website. The best way to stay updated with news & updates about our classes is through Facebook group for any immediate notices.
$10 TRIALS OPEN NIGHT & Come and Try:
You can come & try our classes 2 ways; 1. $10 or bring a friend 50% off Open nights every 7 weeks on the week one of our term. 2. Our Pre-party Intro lesson (perfect for newcomers) & Open level class ( for this with some experience in zouk) on the weekend before our parties.
Find the next party here:
TIMETABLE:
We reserve the right to add, change or remove classes and instructors on our timetables without notice. The most up-to-date timetable will be available on our website.
YOUR HEALTH:
In attending our classes, we trust that you are in good health condition and that you know of no medical or other reason why you cannot or should not engage on active or passive exercise. Our staff and contractors are not medically trained or qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, we strongly urge you to seek expert advice before starting classes with us.
Waiver: You understand there are specific risks of physical or property damages, losses, or injury that may result from your participation with Cloud9 classes, and you voluntarily assume the risks associated with such participation.
YOUR IMAGE COPYRIGHT:
We sometimes film and/or photograph classes, rehearsals, parties and other activities at our studios or in other locations. It is possible that you will appear in these materials. By accepting this agreement, you allow us the unrestricted right and permission to use your image in printed or digital promotional materials including, but not limited to: websites, social media, flyers, banners and videos.
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PAYMENTS
General Terms
If you are on a weekly payment contract, your membership fee will be charged in advance at the beginning of every block on the day of your enrollment.
We will debit your membership fee from your nominated account or credit card every 7 days.
If you prefer to pay your membership fee in advance, you can make a full upfront via the reception.
Your debits will appear as “Cloud9 Zouk ” on your credit card or bank statements.
If debit dates fall on a public holiday, we will debit your nominated account or credit card on the next business day. Debits might take up to 5 days to come out of your account.
It is your responsibility to make sure your account has enough funds for us to charge your membership fees on a weekly basis.
It is your responsibility to tell us if you are transferring or closing your account, at least 48 hours before your next direct debit.
It is your responsibility to tell us about any changes to your credit card details, at least 48 hours before your next direct debit.
What happens if your direct debit fails?
If you do not have sufficient funds to fully pay your fees on the due date, we will give you a grace period of 7 days and try again after that your account automatically suspends access to classes until your payments are up to date.
We will continue to debit your nominated account without notice, until we have received the total amount you owe us.
May we continue to be unable to collect payment from your nominated bank account or credit card, we will contact you and ask you to nominate an alternative bank account or credit card for direct debit.
OUR FEES
Can we increase your fees?
Our fees are displayed on the website and at reception. In case of discrepancy of fees displayed on the website and reception, the fees advertised on the website must be considered the correct ones.
We reserve the right to increase our fees at any time without notice.
We will make a reasonable effort to inform you and all students of any increase of fees in advance via email. If we don’t hear from you, we will consider that you have agreed with the new fees.
Memberships: any fee increase will only affect you at the start of a block of 7 weeks.
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AUTO-RENEW
How do auto renewals work?
If you are on a weekly paid membership, we will automatically renew your membership on a term by term basis when it comes to an end.
If you do not wish to auto-renew your membership, please let us know at least 7 days before your contract expires.
You can terminate your contract at any time with 30 days written notice to info@Cloud9Zouk.com.au.
If you cancel your auto-renewal membership and return to Cloud9 in the future, you would need to sign up for a new contract.
If you’d like to change/upgrade your membership, you will need to sign up for a new membership contract.
All communication regarding auto-renewal must be done via email.
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CANCELLATIONS & REFUNDS
Can I cancel my membership?
You have 24 hours from the date/time you make your first payment toward a new membership to cancel it.
After the 24 hours we do not issue refunds and the remainder of your membership is fully payable.
You can cancel your membership before its expiry date only in the case you are:
Sick or incapacitated. You must provide a certificate from a qualified medical practitioner stating that you cannot exercise for the rest of your term;
You must provide supporting documents.
In these cases you will not be charged a cancellation fee and you will be entitled to receive a 50% refund.
If you pay on a weekly basis of 3 months minimum plan, you will be required to pay 50% of the remaining term of your membership.
If you have completed the full term of your first membership and you are on a term by term auto-renewal basis, the cancellation of your membership will be effective 30 days from the day of your last auto-renewal payment.
All communication regarding cancellations must be done via email.
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Can I transfer my membership?
Memberships cannot be transferred.
Bootcamps and Workshops
We do not offer refunds for pre-paid bootcamps and workshops.
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PUBLIC HOLIDAYS & ANNUAL BREAKS
Cancellation of classes
Cloud9 Zouk reserves the right to cancel classes due to unforeseen circumstances, on public holidays, over the period of large industry events and over the end of the year break.
We will make a reasonable effort to inform cancellation of classes in advance via our social media channels, notice boards, at reception and during classes.
There will be no discounts or refunds offered for classes cancelled.
End of the year break
We will be gone for a one month break from the end of last term for the year till the start of term 1 in the new year. There won't be any classes during that time and all the membership will be canceled or suspended. New plans & contacts will start in the new year.
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SUSPENSION TIME
Can you put your membership on hold?​
3 Month Membership: 1 month
Members on auto-renewal: are on a casual term to term basis, that get to stay on their existing rate. You can pause and hold up to 1 month in 6 months, if it's longer you will have to cancel and resign again.
Please we can put a minimum of 2 weeks on hold, less than 2 weeks will be not permitted.
Before putting your membership on hold, you must make sure you don’t owe us any fees.
You must request your membership to be put on hold at least 3 working days in advance.
We cannot backdate any time freeze requests.
All communication regarding suspension time must be done via email.
WEDDING DANCE LESSONS
The below terms and conditions apply to wedding dance lessons booked under Cloud9 Zouk Dance.
If you’re late for your lesson, the instructor won’t be able to add time to that lesson or another lesson to make-up for it.
You can reschedule a lesson if you give us a minimum of 24 hours’ notice. Less than 24 hours’ notice will incur in cancellation of the lesson with no rescheduling or refund.
If you change your mind and decide to cancel your lessons, we will issue a refund of 50% of the amount paid towards the lessons being cancelled.
If we cancel a lesson, you can choose between receiving a full refund or rescheduling that specific lesson.
STUDIO CODE
Respecting our facilities
You are responsible for using our facilities with care. Note that you will be responsible for any damage that you or your guests cause through a willful act or negligence. Please also supervise children closely.
Keeping your belongings safe
Please keep your belongings safe and do not bring valuables into the studio. Unfortunately, thefts do happen. We cannot accept responsibility for any loss or damage to your belongings while you are at the studio. We give lost property to charity each month.
Parking
We are not liable for any loss or damage to your vehicle or its contents even if you are parked within the studio’s car park, the building premises or nearby areas. Please don’t park in our neighbours’ car spaces as this may incur in a fine issued to us and we will charge you for it.
What happens if you break the studio code?
We can refuse entry to anyone, if you act unreasonably or break the studio code. We may also warn you that you risk having your membership cancelled. If you continue to behave in the same way, we may refuse your attendance immediately. We can refuse your attendance without warning if you behave in a way that is risky or seriously inappropriate, such as:
Threatening or harassing others
Damaging premises
Using illegal or performance-enhancing drugs
Instructing other members when we have not authorized you to do so.
LEGAL POLICIES
Privacy Policy
Once you register to our services, we will have access to personal information about you, such as your health and financial situation. We will only use, disclose or deal with your information in line with our privacy policy. This Privacy Policy applies to the services offered by Paradizo Pty Ltd.
Statement of Commitment
Cloud9 Zouk is committed to protecting your privacy and any personal information we collect. Cloud9 Zouk complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal information. Cloud9 Zouk is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously.
Unless given consent to do otherwise, Cloud9 Zouk will only collect and use personal information as set out below. For the purposes of this Privacy Policy personal information may mean some or all of the following: a client’s name, contact details, date of birth, emergency contact details, bank account and/or credit card details and student identification details.
Collecting personal information
Cloud9 Zouk will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member. We collect personal information primarily to enable us to provide members with our services. Cloud9 Zouk may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth). You don’t need to identify yourself when you deal with us ( e.g. to find out more about membership packages) however in certain situations we will only deal with individuals who have identified themselves to us. When a membership is purchased, personal information will be requested in order to provide the requested service, provide updated information, and advise of other Cloud9 Zouk services, which may be of interest. You are not obligated to provide personal information however failure to do so may result in Cloud9 Zouk being unable to provide services or products to you. Personal information is collected directly from clients or potential future clients when they personally complete and submit an application form to become a client of Paradizo. This can be done in person at the studio reception or online via our website.
Use of tracking technologies
Cloud9 Zouk uses tracking technologies to make use of the website and services as convenient as possible and for advertisement purposes. It is possible to set your browser to refuse tracking technologies, however, this may limit the services provided by Cloud9 Zouk website.
Using and disclosing your personal information
Personal Information will be used for the following primary purpose:
To fulfil obligations under a member’s membership agreement and/or any other contract between him/her and Cloud9 Zouk;
To render services under a member’s membership agreement;
To provide information about products, service and/or special offers to members;
To obtain opinions or comments about products and/or services from members;
To record statistical data for marketing analysis from members.
Cloud9 Zouk may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of member lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes.
Cloud9 Zouk recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Paradizo, or any member of the public, or to lessen a serious threat to a person’s health or safety.
Contact by Cloud9 Zouk
If an individual receives communications from Cloud9 Zouk which they do not wish to receive, they may request to have their name removed from the database by contacting Cloud9 Zouk via email.
Individual’s right of access
Individuals have the right to review, amend or delete personal information that may be recorded on the Cloud9 Zouk database. Information may be reviewed, amended or deleted by written request sent via email, in our website in the ‘my info’ section or at the studio’s reception. A request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information or incorrect information being provided may result in Cloud9 Zouk being unable to communicate with you when required.
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Understanding our rights
Cloud9 Zouk reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on our website.
What happens if you have issues with outside providers?
Paying outside providers including private class instructors, trainers and choreographers.
Contractors and tenants provide some services in our studio, such as private classes, choreography training, etc. You will need to pay service fees directly to them and we are not responsible for those fees or for any associated costs or refunds.
Claiming against these providers
Any service they provide is a contract between them and you and we cannot accept any responsibility for a breach of contract or negligence. If you make a claim because of something a contractor or tenant has or has not done, your claim should be brought against the provider, not us, whether you have paid them or not. You release us from any claim resulting from an act or omission by a contractor or tenant.
Change of location
We can change the location of the school at anytime. We will give you 7 days notice in writing via email.
Change of business name
We reserve the right to change our brand name at any time. This may occur in case we enter a partnership or merge with another institution. We may send you a written notice via email outlining the details of any changes.
Which laws apply?
Meeting state laws Your agreement is subject to Australian law and is governed by the state laws where your home club is located. If a court decides that any section of your agreement is invalid or unenforceable, that section will be deleted from the agreement. The other sections will remain valid and enforceable.
Restricting your rights to sue
Under the Competition and Consumer Act 2010, we guarantee that our services are:
provided with due care and skill
fit for any purpose you have told us you are using the services for or for a result which you have told us you wish to achieve
supplied within a reasonable time
However, under certain legislative provisions, we may ask you to agree that these conditions do not apply to you. If you accept the agreement, you will be agreeing that your rights to sue us are excluded, restricted or modified as set out in these terms and conditions. This applies if you are injured (including injury that results in death) because the services were not rendered with due care and skill, or they were not reasonably fit for their purpose.